5 Key Soft Skills for Business Analysts in IT

Businesspeople, teamwork. Group of multiethnic busy people working in an office with a black businessman as a leader of the group ba simplified business analyst

The BA Times has some great writers who can really get to the essence of what it takes to be a great Business Analyst.  If you didn’t read this article by Brad Egeland first time around, here it is again.

As an IT BA you will need to take into account the team around you and their level of expertise, their needs, and of course, the stakeholders, but what else can you pay attention to which can really help a project to move forward?

So what soft skills does a business analyst need for project success?’ It’s often the soft skills that make the difference between a successful project and one that misses the deadline.

Let’s examine what is considered to be the top 5 key soft skills of IT business analysts when working on technical project solutions with the project team and customer.

Businesspeople, teamwork. Group of multiethnic busy people working in an office with a black businessman as a leader of the group ba simplified business analyst

1. Negotiation. The art of negotiation. It’s not an easy one and it’s not for everyone. It takes confidence, connections, proactive thinking, and a solid understanding of the other party’s needs. That’s where the business analyst needs to thrive. As they are continually working through the technical side of the project with the project client – acting as a constant interface to the client and as a liaison to and interpreter for the development team as well a navigator role to the project manager captain role(yes, that is three hats on most projects), they have the best understanding of client needs vs. delivery team capabilities. That’s where negotiation comes in. They need to be able to see where new business might be negotiated with the project client as well as where project changes may need to be negotiated to combat scheduling conflicts.

2. Meeting management. As with any professional position, the business analyst will be well served to be a good meeting manager. Besides participating on regular project status meetings led by the project manager, the BA will be conducting many project meetings throughout the project engagement. These include meetings to discuss and define design and planning issues as well as functional design and project requirements with the client. They will also be conducting many team meetings with the developers as they transfer and translate ongoing customer needs and requests. Efficient and effective project meeting management will keep attendees coming and keep meetings productive.

3. Conflict resolution. Hopefully this skill isn’t needed often, but that always depends on the team and the project – and possibly the customer. The complexity of work can bring conflicts on the team. The business analyst who can work cohesively with the project team can help wade through the conflicts and help project team members realize they are working on a common project goal and keep them focused on that.

4. Listening skills. Listening skills are critical for the BA. Both in terms of dealing with the wants, needs and requests of the project client and listening to the concerns and needs of the technical project team members. Proper understanding of client processes and needs is critical to proper documentation and understanding of those always important detailed project requirements – and the BA’s listening skills are at the heart of that understanding. Requirements are the lifeblood of the project – poorly documented or understood project requirements have doomed many a project. Success is hard enough as it is – listening skills are critical for the BA to avoid this potential pitfall.

5. Communication. Finally, communication. I realize that listening is part of communication, but here I’m talking about the other side. The business analyst needs to be a master at interpreting what they hear and accurately relaying it to those with whom they are connecting. The BA is often a go-between on many aspects of the project as already discussed. If any of that critical information falls between the cracks, it can lead to nightmares, missed deadlines, re-work, and budgetary issues. And, likely, ultimately project failure and delivery of a solution that doesn’t work for the client’s end users.

young business man suit  ba simplified business analyst6. I’ll add on –understand why you need to get a coach. Having a mentor who you can talk things through with – who is not involved in your project, will keep you on track.

You can read the full article which appeared in the BA Times by Brad Egeland, here.

150 Chika headshotBA Simplified can help you to discover the most critical business analyst skills – in a simplified form so you can get the edge. We are here to make becoming and excelling in business analysis as simple and easy to understand and implement.  We also help organisations to implement effective business analysis practices in delivering successful projects.

Let us know if you found this useful – and what you would add. We’d appreciate the feedback!

 Chika Oyinlade


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